GoPro Feedback Portal
Effective Date: May 25, 2018
1. GoPro International Compliance
We may store your information in the United States and in other locations outside of the European Economic Area. Any transfer of your data to the United States or another location outside the European Economic Area will be in compliance with applicable European data protection laws and in respect of transfers to the United States comply with the E.U. – U.S. and Swiss – U.S. Privacy Shield Framework, details of which are set out in Section 10 below.
This policy describes our privacy practices in relation to information that we collect (i) through beta.gopro.com, the GoPro Feedback web-based portal and (ii) from testers participating in Customer Validation Trials.
3. The Data We Collect or Process and How
We Collect It
a. Information You Provide as a Visitor to the GoPro Feedback Portal Sites or Offline
When you request more information or otherwise contact us through the GoPro Feedback Portal Sites or offline (e.g., when you email or call us), we collect Personal Data, such as your name, address, telephone number, email address, and other Personal Data, User Content, and information that you voluntarily provide to us. We also collect the time, date, and location of the form you submitted.
b. Information You Provide as a GoPro Feedback Portal Community Member
If you create a GoPro Feedback Portal Community Member account, we require you to provide Personal Data, including your first and last name, email address, username and password, time zone, country, date of birth, and similar basic GoPro Feedback Portal Community Member account creation information. In addition, to complete your GoPro Feedback Portal Community Member profile, we ask for other Personal Data such as your address, phone number, gender, languages spoken, activities performed, and similar data. We also require you to provide details regarding your experiences with technology and alpha, beta, and/or field testing, the amount of time you have available to participate in a test, and details regarding any products or services you own which may relate to products or services that may be available for testing (e.g., personal computers, cell phones, and other devices). Not all information is required in order to complete the registration and GoPro Feedback Portal Community Member profile process, but supplying the additional data can increase the number of test opportunities available to you. After you register and complete your member profile, we also may ask you to complete voluntary surveys where we ask you to provide more details (including additional Personal Data), about your interest in and qualifications for tests being conducted or considered by the GoPro Team. If you do not wish to provide required information, you should not become a GoPro Feedback Portal Community Member. If you do not wish to provide any optional additional requested information, you should not do so.
c. Information We Automatically Collect
When you use GoPro’s Services that connect to the Internet, including, but not limited to, when you access the Services via GoPro devices, applications (web, mobile, desktop software, connected TV and games console), your GoPro account, and our web sites and web store, we may collect certain information as described below for such purposes as improvement of our products and software services, troubleshooting bugs, providing the Services, managing the Services, security and monitoring purposes, tracking and analyzing usage, providing content for referring traffic sources and improving overall performance of the Services. We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
As discussed further below in Section 5, we may collect and store this information in a way that it is linked to you personally, unless you have chosen to opt out.
When you connect your GoPro device (such as a camera) to the Internet or to a GoPro desktop software application (discussed below), we may automatically receive certain information about your GoPro device and your use of it, including camera type, serial number, IP address, firmware version, log files, camera modes, settings, durations, error rates, and other similar usage information. This information helps us to improve our products and services, troubleshoot bugs, and analyze camera errors.
Mobile Software Applications
When you use a GoPro mobile application we may automatically receive certain information about your mobile device and use of the application, including a mobile device identifier (e.g., a UDID or IDFA on Apple products like the iPhone and iPad or similar advertising identifiers), operating system, version, IP address and other similar information, such as time spent in different portions of the GoPro mobile application. We may also collect different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Services), as detailed further below.
GoPro Desktop Software Applications
Our desktop software, including but not limited to Quik Desktop App may automatically send data about usage of the service or the software when it connects to the Internet. This information will include information about your computer such as operating system, technical specifications, IP address, and data related to your use of the service or the GoPro software on the computer, e.g., number of installs and downloads, screens visited, screen resolution selected, video recording mode, features used, and other similar information. We monitor customer software usage to help us develop the design and layout of the desktop software and to improve the content to better match the interests of our users.
4. How We Use and Share Personal Data
- to create an account you have requested on the GoPro Feedback Portal;
- to send administrative information about the GoPro Feedback Portal Sites to you, such as changes to our terms, conditions, and policies;
- to respond to your inquiries and fulfill your requests, such as to send you requested materials and newsletters, as well as information about our services and business;
- to service your account;
- to communicate with you and provide you with all necessary or helpful information about any Customer Validation Test;
- to send, install, remove, or retrieve any test product, device, or software in a test being conducted that you have volunteered to participate in;
- to personalize your experience on the GoPro Feedback Portal, such as by presenting opportunities or content tailored to you;
- for our internal business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our GoPro Feedback Portal and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating or expanding our business activities;
- as we believe to be necessary or appropriate under applicable law, including laws outside of your country of residence, to comply with legal process, to respond to the requests of courts or governmental authorities, to enforce our terms and conditions, to protect our operations, rights, privacy, safety, clients, or property (or that of others), and to allow us to pursue available remedies or limit damages we may sustain;
- for other purposes you have specifically agreed to; in the ways described below.
c. GoPro Feedback Portal Community Members
When you provide your email to us when registering as a GoPro Feedback Portal Community Member, you are agreeing to allow us to use the information you provide to determine if you may match the profile required for participating in Customer Validation Tests to be conducted by GoPro. When we believe you might be interested in a Customer Validation Tests, we will contact you about these opportunities. This is the primary function of the information we collect through GoPro Feedback Portal. We may also send you newsletters, announcements, or communications, including by email and text message, that we believe may be of interest to you. If at any time you no longer wish to receive any announcements about these test opportunities or other communications or wish to modify your subscription preferences, you can follow the instructions on opting out in Section 6 below to either modify your preferences or terminate your GoPro Feedback Portal Community Member account.
Unless and until you express interest in participating in, accept an invitation to participate in, or actually participate in a Customer Validation Test being conducted by GoPro, we will not share your Personal Data in any way that identifies you to any third party. However, when and if you express interest in participating in, and accept an invitation to participate in, or actually participate in a Customer Validation Test being conducted by GoPro (e.g., when you click on a button or link in an announcement on GoPro Feedback Portal.com or in an email to you about a Customer Validation Test that directs you to a test conducted on GoPro Feedback Portal), you are agreeing to allow us to share your Personal Data and other information you have provided to us through any GoPro Feedback Portal registration or in any other GoPro Feedback Portal qualification survey, community survey, questionnaire, form, email or other communication, with the third-party Centercode, who maintains the Customer Validation Test platform. The third party (Centercode) agrees not to use the Personal Data that we share with it in identifiable form for purposes other than the Customer Validation Test you are participating in unless you agree that they may do so. For example, they agree they will not use the contact information we share with them to market or solicit their products or services to you unless you agree to allow this.
We take the security of your Personal Data very seriously. We maintain a written security program for the security, integrity and protection of the Personal Data we hold against unauthorized disclosure or loss. We have put in place physical, technical, and organizational processes and measures designed to safeguard the Personal Data that we hold. When accessing the GoPro Feedback Portal via a supported web browser, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure data is safe and secure in transit. We also have implemented an advanced security method based on dynamic data and encoded session identifications and host the GoPro Feedback Portal, on servers located in a secure data center environment using a firewall and other advanced technology to prevent interference or access from outside intruders. We require unique usernames and passwords for account authentication.
These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data. However, you should be aware that no security procedures or protocols are guaranteed to be 100% secure, and there is always some risk assumed by sharing information. GoPro Feedback Portal Community Members are responsible for maintaining the confidentiality and security of their username and password. If you have reason to believe that your interaction with us is no longer secure, your account has been compromised, or have any other concern regarding our privacy practices, please immediately notify us at betateam@GoPro.com via email. In the event that any Personal Data under our control is compromised as a result of a breach of security, we will investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws and regulations.
6. Opting Out
GoPro Feedback Portal Community Members may unsubscribe from Customer Validation Tests conducted by GoPro through the GoPro Feedback Portal. To opt out please email us at betateam@GoPro.com. We will respond promptly. If you would like to limit the use or disclosure of your Personal Data collected or stored by us, please notify us at email@example.com so that we may consider and respond to your request in accordance with applicable law.
7. Data Retention, Modification and Deletion
We will only retain your Personal Data until the purpose for which it was collected has been accomplished or as otherwise required or permitted by applicable law, internal data retention policies. GoPro Feedback Portal Community Members may log in to their accounts to delete or amend certain types of Personal Data and User Content at any time using the functionalities provided. Depending on your location, you may have certain rights to access other Personal Data, or to request that your Personal Data be rectified, amended, deleted, or blocked, as provided by applicable law. If you wish to exercise such rights, please email us at betateam@GoPro.com. For your protection, we may need to verify your identity before implementing any request. We will respond to your request promptly, and in no event later than 30 days from your request, subject to applicable law. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions or Customer Validation Tests that you began prior to requesting such account modification or deletion. Deleted or updated Personal Data and User Content stored in our backup systems will be automatically deleted or updated during our backup procedures, except as otherwise required by applicable law.
9. International Transfer of Data
10. Privacy Shield - EU – US and Swiss US Data Transfers
Our Obligations to you under the Privacy Shield
GoPro complies with the E.U. – U.S. and Swiss – U.S. Privacy Shield Framework (“Privacy Shield”) as set forth by the U.S. Department of Commerce and approved by the European Commission and Swiss Federal Council regarding the collection, use, and retention of personal information GoPro receives from European Union member countries and Switzerland.
GoPro has certified that it adheres to the following Privacy Shield Principles of (1) Notice; (2) Choice; (3) Accountability for Onward Transfer; (4) Security; (5) Data Integrity and Purpose Limitation; (6) Access; and (7) Recourse, Enforcement and Liability in respect of any personal data received from the European Union and Switzerland.
GoPro Care Inc.
GoPro Care Services Inc.
Accountability and Liability for Onward Transfer
GoPro is required to take certain steps when transferring personal information received from the European Union and Switzerland to third parties (such as including necessary contractual provisions in our third party contracts). GoPro may be potentially liable in cases of onward transfer of EU and Swiss individuals' data received pursuant to the Privacy Shield to third parties.
Privacy Complaints Handling, Recourse and Enforcement
Email address - firstname.lastname@example.org
We will respond to any complaints as soon as possible and within 45 days.
We encourage EU and Swiss individuals who have questions or complaints about how we process their Personal Data under Privacy Shield to contact us at email@example.com. We will work to resolve your issue as quickly as possible, but in any event within 45 days of receipt. If you have an unresolved privacy or data use complaints that we have not addressed satisfactorily, please contact, free of charge, our dispute resolution provider, JAMS, at https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim. If you are an EU or Swiss individual and unable to resolve any complaints through any of the above methods, you may be able to invoke binding arbitration through a Privacy Shield panel, in accordance with the Privacy Shield Framework at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
Please note that if your complaint is not resolved through these channels, in certain limited circumstances, a binding arbitration option may be available.
GoPro is subject to the investigatory and enforcement powers of the Federal Trade Commission in the case of any failure to comply with the Privacy Shield.
11. EU Rights to personal information
EU and Swiss individuals have the right, under certain circumstances, to:
- Access their personal information;
- Correct inaccurate personal information;
- Request erasure of their personal information without undue delay;
- Request the restricted processing of their personal information;
- To receive the personal information that they have provided us with, in a structured, commonly used and machine-readable format and you have the right to transmit that information to another controller without hindrance or ask us to do so;
- To object to the processing of their personal information;
Such users may request access to their personal information and modify or remove most information associated with their GoPro account at any time by logging into their GoPro account and accessing features such as Edit Profile and Account Info. Users may also email to exercise any of the above rights by emailing us at firstname.lastname@example.org. EU and Swiss users also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of their habitual residence, place of work or place of the alleged infringement if they consider that our processing of their personal information infringes the applicable data protection laws. Please contact us at email@example.com and we will provide you with detailed information regarding the contact details of the respective competent supervisory authority.
12. Data of Children
The GoPro Feedback Portal is not intended for use by minors under the age of 18. We do not knowingly or specifically collect information from minors under the age of 18 through the GoPro Feedback Portal. If you believe that we have mistakenly or unintentionally collected or are holding information about minors under the age of 18, please notify us at betateam@GoPro.com so that we may investigate and delete the information from our servers as necessary. We comply with all legal requirements, including those regarding parental consent if applicable, where a Customer Validation Test involves the collection of information about minors under the age of 18. If you have any questions or concerns regarding the use of the GoPro Feedback Portal to collect information about minors, please email us at betateam@GoPro.com.
14. Questions or Concerns?